JCTEK Ltd is an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment. We embrace modern working practises and leverage Cloud-based services to allow hybrid-working where appropriate
As a Digital Marketing Specialist, you will play a key role in developing, implementing, and optimizing digital marketing strategies to drive brand awareness, customer engagement, and lead generation. Your daily tasks will involve managing online campaigns, analysing marketing data, and collaborating with cross-functional teams to achieve business objectives. Key Responsibilities - Develop and execute digital marketing campaigns across various channels including SEO, SEM, email, social media, and content marketing - Analyse and report on campaign performance, using insights to optimize strategies and improve ROI - Create and manage content for websites, blogs, social media, and email marketing - Conduct keyword research and optimize content for search engines to improve organic search rankings - Manage social media accounts, including content creation, scheduling, and engagement with followers - Collaborate with design and content teams to produce high-quality marketing materials - Monitor trends in digital marketing and stay updated with industry best practices - Use data analytics tools to measure the effectiveness of campaigns and make data-driven decisions - Manage budgets and allocate resources effectively to maximize campaign performance - Certification in Microsoft Azure Data Scientist Associate is an Added Advantage - Develop and maintain relationships with external vendors and partners, including agencies and influencers Required Skills & Qualifications - Proven experience in digital marketing, with a strong understanding of various digital channels and tools - Proficiency in SEO, SEM, and content marketing strategies - Experience with digital advertising platforms such as Google Ads, Facebook Ads, and LinkedIn Ads - Knowledge of web analytics tools like Google Analytics, SEMrush, or Moz - Strong copywriting and content creation skills - Experience with email marketing platforms such as Mailchimp or HubSpot - Familiarity with social media management tools like Hootsuite, Buffer, or Sprout Social - Strong project management skills and ability to work in a fast-paced environment - BSc/BA in Marketing, Digital Media, or a related field - Excellent communication and presentation skills - Ability to work both independently and collaboratively as part of a team - Strong problem-solving skills and attention to detail Desired Skills - Experience with marketing automation tools like HubSpot or Marketo - Knowledge of CRM systems such as Salesforce or Microsoft Dynamics - Experience with video content creation and editing - Familiarity with HTML/CSS for basic web editing - Certification in Google Analytics, Google Ads, or similar is a plus - Knowledge of A/B testing and conversion rate optimization techniques JCTEK reserves the right to not appoint for this role if the right candidate is not identified
As a Customer Support Executive, you will be the primary point of contact for customers, providing timely and effective support to ensure a positive customer experience. Your daily tasks will involve resolving customer inquiries, troubleshooting issues, and maintaining customer satisfaction. You will work closely with other teams to escalate and resolve complex problems, ensuring that customer needs are met efficiently. Key Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer issues by providing accurate information and solutions, or by escalating to the appropriate team if necessary - Document all customer interactions and issues in the customer relationship management (CRM) system - Provide technical support and troubleshooting for products and services as needed - Follow up with customers to ensure their issues have been resolved to their satisfaction - Maintain a thorough understanding of company products and services to provide accurate information to customers - Identify trends in customer issues and report them to the relevant departments for improvements - Assist in developing and updating customer support documentation, FAQs, and guides - Work with the sales and technical teams to resolve more complex customer issues - Ensure that all customer interactions are in line with the company’s policies and procedures Required Skills & Qualifications - Proven experience in a customer support or customer service role - Excellent verbal and written communication skills - Strong problem-solving skills and the ability to think critically - Ability to manage multiple tasks and priorities in a fast-paced environment - Proficiency with CRM systems such as Salesforce, Zendesk, or similar - Familiarity with basic technical support for software or hardware products - Strong organizational skills and attention to detail - Ability to remain calm and professional in stressful situations - High level of empathy and a customer-centric mindset - Ability to work both independently and as part of a team - BSc/BA in Business, Communications, or a related field Desired Skills - Experience with remote support tools and systems - Knowledge of the company's industry and products is an advantage - Multilingual abilities are a plus - Experience with social media support and online communities - Certification in customer service or support is beneficial JCTEK reserves the right to not appoint for this role if the right candidate is not identified
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